Rettie & Co. win gold at Lettings Agency of the Year Awards
Rettie & Co were delighted to be amongst the winners at this year’s prestigious Lettings Agency of the Year Awards, presented in London last week.
On receiving a Gold award in the category of ‘Best Small Scotland Lettings Agency’, Rettie & Co’s Director of Letting & Management Diarmid Mackenzie Smith said “this award is a fantastic achievement for us and validates our aim for exceptional customer service. We are especially proud to be the only winner in the Scotland region.”
The Lettings Agency of the Year judges commented on Rettie & Co’s service: “One of the few RICS accredited agencies in Scotland, Rettie & Co. provide an exceptionally professional service to landlords and tenants. Each member of staff manages just 35 properties, a fact which clearly demonstrates the personal quality of the service. Its award winning website contains links to 10 other informative websites providing a wealth of information to clients. Landlords and tenants are given 24 hour access to staff should they need it and client testimonials show they are highly satisfied with the service they receive. Great importance is placed on compliance and conduct and the judges were impressed by the dispute resolution process of this company. 100% of viewings are accompanied 7 days per week reinforcing their message of ‘doing the right things on a daily basis’. This gold award is well deserved.”
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