RETTIE & CO. MANAGEMENT DEPARTMENT

Stuart Rodi	Property Manager	stuart@rettie.co.uk
Peter Dickie	Property Manager	peter@rettie.co.uk
Edwin Gleave	Property Manager	edwin.gleave@rettie.co.uk

The above team are available to help with any problems that you may have with the property and will be happy to advise on any issues or queries that you may have during your tenancy.

We have a team of contractors at our disposal who are available to carry out repairs and maintenance at the property.

The following notes however are for your guidance and may help you resolve some minor problems without have to call out a contractor.

If you do have a problem that requires help, you may contact any of the above on 0131 622 4160. Please note that for emergency repairs outwith normal office hours, this number should still be used and a recorded message will give you a contact telephone number.

Water leaking into your property

If you discover water coming in through the ceiling, you need to act quickly to safeguard the property and your possessions.

• If there is a flat above your property, go and speak to the occupants and get them to shut off the source of the leak. If they are not in, leave a note asking them to contact yourself or Rettie & Co.
• If your property is on the top floor, call Rettie & Co. immediately and we will action the relevant trades company. 

Access to your property

• If we can give our tradesmen keys to your property, this will allow them to attend promptly. However, if you wish to be present while work is being carried out, you should be aware that this can delay response times as due to the nature of their work, tradesmen cannot always guarantee appointment times.
• If you lock yourself out of the property during office hours, Rettie & Co. will be happy to help, please contact the office and we will assist where possible. If you lock yourself out outwith office hours please contact Caley Lock on 07939 589 695. They operate a 24 hour emergency service and will assist you in gaining access to the property - tenants will be liable for this cost.

Drainage problems

• Please ensure that cooking fat and or hot oils are not poured down the drains as this may result in a blockage. If this is found to be the source of a problem, you will be charged for the necessary works.
• If there is a Saniflo toilet in the property, please ensure that no solid items of any description are put in this toilet. It is designed for human waste only and any costs resulting from misuse will be charged to the tenants.
• If you have a problem with poor drainage in the property, please call Rettie & Co. Management Dept. on 0131 622 4160. 

Vacuum Cleaner

If your vacuum cleaner has lost suction, it may be a simple problem that you can deal with. Check the following:

• Make sure the vacuum cleaner is unplugged, then cover the floor to protect it from dust and dirt.
• Check the section of the vacuum cleaner that holds the bag. By feeling the bag, you can tell if it is full. If it's full, replace the bag with a new one.
• If the bag is not full, check all accessible pipes/hoses to see if there are any blockages. Also check the belt.
• If you are still having problems, call Rettie & Co. Management Dept on 0131 622 4160.

Radiators are cold

If the central heating is working and the top of the radiator is cold, it probably needs bled and trapped air needs to be released. To do this;

• Switch off the heating.
• The valve you need to turn can be found at one end of the radiator towards the top.
• With a rag beneath to catch any drips of water, use a radiator key to slacken the air bleed valve (these can be purchased for a nominal amount from any hardware store). There will be a hissing sound as the air comes out. As soon as water appears, close the valve again.
• The heating can now be switched back on.
• If the radiator still does not heat up fully, call Rettie & Co. Management Dept. on 0131 622 4160.

If you can smell gas

• Call the Transco 24hr emergency service immediately on 0800 111 999 and listen to the instructions that are given.
• Advise Rettie & Co. Management Dept. of the situation on 0131 622 4160.

My light switches don't work

If you find that all or some of your light switches don't work, it is possible that a fuse has blown. This may have been caused by a blown bulb.

• Locate the fuse box. (This should be marked on the inventory, if you require a copy of your inventory please contact Rettie & Co. and one will be sent to you.)
• Check to see if one of the fuse buttons is sticking out more than the other. If so, push it back in. Alternatively, there may be on/off switches.
• The lights should come back on, and you can identify if one of the bulbs has blown. Replace it accordingly.
• If the lights do not come back on, or if it is a different type of fuse box, call Rettie & Co. Management Dept. on 0131 622 4160.

There is no power in my property

If you lose your electricity supply completely, it is possible there has been a power cut.

• Check to see if your neighbours have lost their supply. If they have, it is likely that there has been a power cut in your area and you will have to wait for the power company to deal with this. Call Scottish Power on 0845 270 0700.
• If only your property is affected, check the fuse box, as described above, if the power does not return call Rettie & Co. Management Dept. on 0131 622 4160.

Rettie & Co Ltd. Registered in Scotland No SC144330.

Registered Office Deuchrie, Dunbar, East Lothian, EH42 1TG.

VAT Reg. No. 593 2816 16

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