Coronavirus update


The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to help protect our clients, our team and others.

For more information click here


Coronavirus update Hide

Attending Virtual Viewings

As part of Rettie & Co’s online offering for our clients, we are providing ‘virtual’ viewings by way of an interactive Microsoft Teams (Teams) video call to help protect our customers and our team. This is in line with Government guidelines on both social distancing and Health and Safety.

 

A maximum of five viewers will be invited to participate in each video call.  This will enable us to facilitate more people conducting their first viewing from the safe environment of their own home.

 

After registering with your local branch and arranging a suitable virtual viewing time, we will send a confirmation email to you, containing a unique Join Microsoft Teams Meeting link for the viewing and instructions. You'll need to download Teams on your chosen device (laptop, desktop, tablet or smartphone) prior to your viewing to allow you to register and familiarise yourself with the functionality.

 

Video tours will be filmed live with the Rettie agent or property owner talking you through the details of the property.


TEAMS   V I E W I N G   P R O C E S S:

1.       Preparation: At your allocated viewing time, please click on the Join Microsoft Teams Meeting link provided by email and wait for our agent to invite you into the call. Once the video call starts you can change your visibility and mute settings as per your device, it’s helpful to familiarise yourself with the various Teams functions in advance of your first viewings, our agent will do their best to offer guidance.

 

2.       The viewing: The initial walk through will last around five minutes, depending on the size property. Please have your device on mute during this time. Once we have completed the walk through, we will invite questions from viewers on the call and can then return to specific rooms or features, in order for you to take to take a closer look.

 

3.       Follow up: A member of the Rettie team will contact you the following day for feedback. For anyone looking to take their interest in the property further, we can then arrange a physical viewing. We have new protocols in place to ensure these are conducted safely, in line with government guidance.

 

Please check out further information on ‘What is included on the free version of a Teams’ account, there are details on the use on different types of desktop, tablet and mobile devices, training information and FAQs:

https://support.microsoft.com/en-us/office/join-a-meeting-without-a-teams-account-c6efc38f-4e03-4e79-b28f-e65a4c039508