Keeping you safe

At Rettie we’re continuing to prioritise the wellbeing of our clients and our team at all times.

Click to read the current moving home safely guidance for Scotland and England. Below, we have summarised the protocols that we currently have in place.

Visiting the branch

  • Our offices are open and operating in accordance with current guidance. Please contact your local branch if you prefer to make an appointment to visit.
  • The Scottish Government advises wearing a face covering when in contact with other people from outside your household involved in activities related to buying or selling your home. The UK Government suggests that, although it is no longer a legal requirement in England to wear a face covering, you continue to wear one when in crowded and enclosed spaces where you may come into contact with other people you do not normally meet. Rettie employees will be provided with face coverings.
  • There is also hand sanitiser available for all visitors and enhanced cleaning procedures are in effect.


We continue to offer the option of a virtual property appraisal for all clients who would prefer this. For those who would like a member of the Rettie team to visit their property for a valuation, we have protocols in place to allow us to do this safely, helping to protect your wellbeing, as well as that of our team. We will discuss these procedures with you, ahead of your appointment, to ensure you are entirely comfortable with how it will be carried out.


Rettie can facilitate the opportunity to attend a virtual viewing first, if this is preferred, by the vendor and / or buyer.

Vendors will be given clear guidance on how to prepare the property for viewings ahead of time and viewers will also be given information on what to expect.

Further information is provided in our detailed viewings protocol, which will be made available to all clients.