Keeping you safe

At Rettie we’re continuing to prioritise the wellbeing of our clients and our team at all times.

Click to read the current moving home safely guidance for Scotland and England. Below, we have summarised the protocols that we currently have in place.

Visiting the branch

All our branches are open. In line with Government guidance regarding indoor spaces, we will request that you wear a face covering when visiting all our branches. There is also hand sanitiser available for all visitors and enhanced cleaning procedures are in effect.


We will continue to offer virtual property appraisals for all clients. For those who would like a member of the Rettie team to visit their property for a valuation, we have protocols in place to allow us to do this safely, helping to protect your wellbeing, as well as that of our team. We will discuss these procedures with you, ahead of your appointment, to ensure you are entirely comfortable with how it will be carried out.


Rettie can facilitate the opportunity to attend a virtual viewing first, if this is preferred, by the vendor and / or buyer. In Scotland, Government guidance recommends only those looking to make an offer should then attend a physical viewing at the property itself.

Vendors will be given clear guidance on how to prepare the property for viewings ahead of time and viewers will also be given information on what to expect.

Further information is provided in our detailed viewings protocol, which will be made available to all clients.