Coronavirus update

The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to help protect our clients, our team and others.

For more information click here

Coronavirus update Hide

Keeping you safe

Things are quite different for us all at the moment, and we’re prioritising the wellbeing of our clients and our team at all times.

While changes to government guidance (link) have been announced that lift some restrictions on house moves, this only applies to our branches in England. Below, we have summarised the protocols that we currently have in place. We’ll continue to update this page with further information, as the situation and guidance evolves.


Our branches

Our branches remain closed but your local Rettie teams are working from home and are available to answer any questions you may have. The sales and lettings market is still active in Scotland and we continue to receive enquiries from property owners, prospective buyers and tenants.


We continue to offer virtual valuations for all clients, whether you are interested in selling or letting.  These can be conducted via video or phone call and can be followed up with a visit to your property after restrictions are lifted, if you feel it is appropriate.


In Scotland, physical viewings of properties remain on hold and so all interested parties are invited to attend a virtual viewing. The property manager can provide further information on how this will be conducted.


On 12 May, the government announced changes to their guidance in England which now means that people who wish to move home are able to do so.  This link provides details of the changes and Rettie & Co. will be working in line with this guidance going forward.

At present, this only applies to people and business in England.

Visiting the branch

Since some restrictions have been lifted, we have now reopened our branches in Newcastle and Berwick-Upon-Tweed.  These branches can be visited by appointment only and social distancing measures are in place to ensure we facilitate branch meetings safely. There is also hand sanitiser available for all visitors to the branch and enhanced cleaning procedures are now in effect.

At Rettie, we have been operating throughout the lockdown by carrying out virtual valuations and viewings via video on phone.


We will continue to offer virtual property appraisals for all clients. For those who would like a member of the Rettie team to visit their property for a valuation, we now have protocols in place to allow us to do this safely, helping to protect your wellbeing, as well as that of our team. We will discuss these procedures with you, ahead of your appointment, to ensure you are entirely comfortable with how it will be carried out.


To help protect our clients and our team, physical viewings will be reduced to minimise the number of people visiting a property. All interested parties will be invited to attend a virtual viewing first, and only those looking to make an offer should then attend a physical viewing at the property itself.

Vendors will be given clear guidance on how to prepare the property for viewings ahead of time and viewers will also be given information on what to expect.

Further information is provided in our detailed viewings protocol, which will be made available to all clients.