Coronavirus update

The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to help protect our clients, our team and others.

For more information click here

Coronavirus update Hide

Keeping you safe

Things are quite different for us all at the moment, and we’re prioritising the wellbeing of our clients and our team at all times.

Government guidance has now been updated to lift from restrictions on house moves. Click to read the updated guidance for Scotland and England. Below, we have summarised the protocols that we currently have in place. We’ll continue to update this page with further information, as the situation and guidance evolves.

Visiting the branch

Since some restrictions have been lifted, we have now reopened our branches.  These branches can be visited by appointment only and social distancing measures are in place to ensure we facilitate branch meetings safely. There is also hand sanitiser available for all visitors to the branch and enhanced cleaning procedures are now in effect.

At Rettie, we have been operating throughout the lockdown by carrying out virtual valuations and viewings via video on phone.


We will continue to offer virtual property appraisals for all clients. For those who would like a member of the Rettie team to visit their property for a valuation, we now have protocols in place to allow us to do this safely, helping to protect your wellbeing, as well as that of our team. We will discuss these procedures with you, ahead of your appointment, to ensure you are entirely comfortable with how it will be carried out. Property surveyors are now also able to carry out inspections in order to provide Home Reports in Scotland.


To help protect our clients and our team, physical viewings will be reduced to minimise the number of people visiting a property. Rettie are able to facilitate the opportunity to attend a virtual viewing first, if this is preferred by the vendor and / or buyer, in line with Government guidance the recommends only those looking to make an offer should then attend a physical viewing at the property itself.

Vendors will be given clear guidance on how to prepare the property for viewings ahead of time and viewers will also be given information on what to expect.

Further information is provided in our detailed viewings protocol, which will be made available to all clients.