Mortgage and Protection Advisor – Rettie Financial Services

Rettie Financial Services are looking for a Mortgage and Protection Advisor to join the team.

Job Title: Mortgage and Protection Advisor                      

Location: Edinburgh/ Glasgow              

Department: Rettie Financial Services               

Reports to: Financial Services Director               

Direct Reports: None  

Purpose of the Role

Rettie and Co are leading, independent property specialists in Scotland and the North of England.

This is a unique opportunity to join an exciting new enterprise as Rettie expands their client services to include full mortgage and protection advice, accompanying their estate agency expertise.

The ideal candidate will provide whole of market mortgage and protection advice and holistic financial planning to clients in a compliant manner as always detailed in the Firm’s Compliance manual and in compliance with the Financial Services and Markets Act 2000 and the relevant FCA rules. They will also have the requisite technical knowledge and qualification required for the role.

Key Responsibilities

Delivering exceptional service

  • Responsible for adhering to agreed mortgage and protection services sales processes with the aim of delivering an exceptional service experience.
  • Responsible for meeting and exceeding your personal targets and contributing proactively to the team targets
  • Actively promoting and building the business through prospecting/ contacting potential clients in accordance with the firm’s business plan
  • Undertake sufficient product and market research to make suitable recommendations to our clients and offer a great client experience.
  •  Develop and identify new business opportunities
  •  Reporting and keeping in regular contact with clients by maintaining a robust follow up of all financial sales opportunities
  • Responsible for being proactive in identifying and dealing with any issues raised by clients in order to ensure an exceptional service experience
  •  Trained to expert standard on sales database (CRM) and proactively uses the database functionality by recording accurate and detailed customer information.
  •  Generating positive customer reviews (Google Reviews etc.)
  •  Attain and maintain required levels of competence as required by the firm (CAS)
  • Takes a proactive approach to continuous personal development, keeping up to date with changing legislation, actively seeking opportunities to develop skills and capabilities required for the role

Compliance & Administration

  • Understands regulatory compliance requirements and responsible for ensuring all required documentation is received and processed to meet regulatory requirements:
  • Conduct business with integrity, due skill care and diligence, retaining accountability for advice quality.
  • Respond promptly to compliance feedback provided by the network
  • All customers are treated fairly with clear and suitable advice. A duty of care is demonstrated to vulnerable customers and reasonable measures are taken to evidence understanding of information given.
  • Awareness of Anti Money Laundering Regulations and financial crime issues relating high risk countries or countries linked to terrorism
  • Responsible for ensuring accuracy of data input by yourself into CRM, therefore ensuring the accuracy of management accounts and management reporting.
  •  Responsible for adhering to an accurate and compliant electronic and paper-based filing system

Key Requirements






Education and Qualifications



CMAP Qualified or equivalent


Full UK Driving Licence




Experience and Technical Skills

3 Years of whole of market mortgage and protection experience

Detailed knowledge and understanding of compliance procedures including record keeping requirements.

Proven ability to deliver exceptional standards of customer service

Proven ability to deliver financial targets and KPIs

Proficient in the use of IT systems including MS Teams, Word, Excel & Outlook.

Knowledge of the Edinburgh and Glasgow housing markets.


Prior experience of Customer Record Management (CRM) or a comparable database.




Behavioural Competencies


Customer focused

Attention to detail

Ethics and Integrity

Problem solving

Effective communicator

Effective under pressure


Organisational ability