We are looking for a Receptionist to join our Glasgow Lettings Team.

Job Title: Receptionist               

Location:  Glasgow                 

Department: Lettings     

Reports to: Associate Director              

Direct Reports: N/A                  


Purpose of the Role


The main aim of the Glasgow Letting’s Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.


In your role as a receptionist, you will provide a highly effective front line reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone, email, and face to face). In addition, you will carry out general administrative tasks as required to provide the best possible support and ensure the efficient operation of the department.  You will contribute to an exceptional customer experience by working collaboratively with the Portfolio Managers in building strong relationships with their clients. In addition, you will look after the general reception areas of the branch to ensure a welcoming environment for our customers.  

Key Responsibilities


You will be responsible for the following:

  • Providing administrative support, ensuring the efficient operation of the department and office premises including stock management
  • Managing all phone calls and voicemail queries
  • Greeting clients, suppliers, and associated professionals face to face
  • Providing the highest standard of client care and satisfaction
  • Ensuring standards are met and a continuous learning approach is adopted
  • Management of the viewing calendars and appointments
  • Management of a database of applicants for available properties
  • Managing the main lettings email inbox
  • Managing keys in and out of the office
  • Liaising with viewers/coordinators to best manage diaries/viewings
  • Undertaking viewings as and when required


Key Requirements





Education and Qualifications



  • Driving Licence


Experience and Technical Skills

  •  Proficient in the use of IT systems including MS Word, Excel & Outlook
  • Experienced in a customer service role
  •  Confident in administrative tasks
  • Experience in a lettings or property background


Behavioural Competencies


  • Customer Focused
  • Effective Communicator
  • Multi-Tasking
  •  Effective under pressure
  • Team work
  • Organisation ability