Receptionist Maternity Cover: Edinburgh Lettings

You will be responsible for providing a highly effective front line reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone, email and face to face). In addition you will provide administrative support to ensure the efficient operation of the department and look after the general reception areas of the branch to ensure a welcoming environment for our customers.  

Receptionist  – Edinburgh Lettings  - Maternity Cover 12 months

Accountable to: Lettings Team Leader  

Direct Reports: None

ABOUT US

Rettie and Co are leading, independent property specialists in Scotland and the North of England. The reputation of the Rettie and Co. brand has been built on the back of our successful track record of unrivalled market knowledge and exceptional customer service. Our core values include excellence and dependability; however, we also pride ourselves on our adventurousness and determination qualities supporting our mission as the best in our class.

PURPOSE OF ROLE

You will be responsible for providing a highly effective front line reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone, email and face to face). In addition you will provide administrative support to ensure the efficient operation of the department and look after the general reception areas of the branch to ensure a welcoming environment for our customers.  

You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience.

KEY RESPONSIBILITIES

The successful candidate will have responsibility for the following:

  • Providing administrative support, ensuring the efficient operation of the department and office premises including stock management
  • Managing all phone calls and voicemail queries
  • Greeting clients, suppliers and associated professionals face to face
  • Providing the highest standard of client care and satisfaction
  • Ensuring standards are met and a continuous learning approach is adopted
  • Management of the viewing calendars and appointments
  • Management of a database of applicants for available properties
  • Managing the main lettings email inbox
  • Managing keys in and out of the office
  • Liaising with viewers/coordinators to best manage diaries/viewings

SKILLS/EXPERIENCE REQUIRED

  • Experience in office administration
  • Experience in reception duties (meeting and greeting, phone system handling, diary management)
  • Proficient in the use of IT systems including MS Word, Excel & Outlook
  • Excellent communication and interpersonal skills
  • Experience in a sales role/environment beneficial

 HOW TO APPLY

Please apply in writing with CV and covering letter to recruitment@rettie.co.uk