Coronavirus update


The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to help protect our clients, our team and others.

For more information click here


Coronavirus update Hide

Resident Services Assistant

Rettie & Co. has established a strong presence in the mid-market/intermediate rent (MMR) sector, dealing with the letting and (unit) management of homes funded through Scottish Government's National Housing Trust (NHT) initiative. There is continued growth of this aspect of our business, and with ambitions to expand the services offered to this sector, as well as to the growing build to rent (BTR) sector, it is hoped that this role will enhance this small but expanding BTR team. 

Resident Services Assistant – Build To Rent Team

Accountable to: Head of Operations, Build To Rent
Direct Reports: None

Rettie & Co. has established a strong presence in the mid-market/intermediate rent (MMR) sector, dealing with the letting and (unit) management of homes funded through Scottish Government’s National Housing Trust (NHT) initiative. There is continued growth of this aspect of our business, and with ambitions to expand the services offered to this sector, as well as to the growing build to rent (BTR) sector, it is hoped that this role will enhance this small but expanding BTR team. 
 

PURPOSE OF ROLE

This is an exciting opportunity for a vibrant individual to join our ambitious team. Working within the Build To Rent Team which is part of the Lettings Department based in Edinburgh, the Resident Services Assistant will handle all administration in relation to the letting of properties, including liaising with tenants and Corporate Landlords. The Resident Services Assistant will be highly organised and have excellent IT skills, particularly in Microsoft Office. 

KEY RESPONSIBILITIES

The successful candidate will be required to:

  • Responding to daily calls and emails
  • Sending lease documents to tenants, monitoring they are returned and signed correctly
  • Drawing up lease documents and serving Notice to Quit documents to terminate lease agreements
  • Filing and changing of files for the Build To Rent team including the dead filing system and retrieval of dead files on request. 
  • Dealing with utility and Council Tax bills for void periods, checking readings, dates etc.
  • Arranging access to properties for safety and maintenance works
  • Monitoring and chasing of Public Liability Insurance for all contractors, linking certificates and updating details
  • Remarketing of properties ensuring all details are correct and up-to-date including photographs
  • Dealing with reference requests for tenants
  • General administration duties, including editing/adding emails/letters or information to the database and scanning/photocopying
  • Lodging deposits within the approved tenancy deposit scheme
  • Diary management for the Portfolio Managers
  • Database management; Coordination of mail shots

SKILLS/EXPERIENCE REQUIRED

Our ideal candidate will have the following skills/experience:

  • Letting and property management experience is preferred. New homes experience considered
  • Excellent internal customer service
  • An organised approach to administration
  • The ability to work on own initiative and as part of a team
  • Have excellent IT skills, including working knowledge of Microsoft Office package and good keyboard skills
  • Ability to multi-task, methodically and calmly, in a fast-paced environment 
  • Excellent communication skills, both written and oral
  • Knowledge of REAPIT and QUBE would be beneficial, although not essential
Please apply in writing with CV and covering letter to: recruitment@rettie.co.uk