Sales Negotiator- St Andrews

Rettie St Andrews are looking for an experienced Sales Negotiator to join the team.

Job Title: Sales Negotiator

Location: St Andrews

Department: Sales

Reports to: Director

Purpose of the Role

The main aim of the St Andrews Sales Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.

Your role as sales Negotiator is to manage all stages of the sales process from the point of instruction, ensuring you go above and beyond on behalf of your clients. In order to achieve this, you are a highly experienced sales person who has demonstrated expert ability in handling client communication and sales negotiations, controlling the sales process and maximising the conversion rate at each stage of the process from instruction to completion.

You also support the team by contributing to variety of administrative activities including property marketing, invoicing and customer anti money laundering checks.

You have excellent communication and relationship building skills both face to face, on the phone and via email and are experienced at developing customer relationships and identifying and understanding the needs of potential customers.

Key Responsibilities

Delivering exceptional service

Responsible for adhering to agreed sales systems and processes (for both sellers and applicants) with the aim of delivering an exceptional service experience.

Responsible for meeting and exceeding your personal targets and contributing proactively to the team targets.

Responsible for all stages of the sales process of those properties assigned to you by the Head of Team, maximising conversion rates at each stage. Responsibilities include:

  • Client introduction meeting
  • Ensuring that the marketing material produced meet compliance regulations and also promotes the property to its best advantage
  • Launch strategy for each property including property matching from our database, online and social strategy and other paid for marketing channels
  • Viewing feedback calls to buyers and vendors
  • Negotiation of offers, including setting and managing closing dates
  • Managing sales progression from offer to completion
  • Responsible for being proactive in identifying and dealing with any issues raised by sellers and buyers in order to ensure an exceptional service experience
  • Trained to expert standard on sales database (Reapit) and proactively uses the database functionality and reporting to drive personal sales performance
  • Takes a proactive role in support in the implementation of the tactical branch marketing plan including:
  • Professional networking
  • Local canvassing activity
  • Recording accurate and detailed customer information to build a database of future potential sellers and buyers
  • Contributing content for the social media profile of the branch using relevant platforms
  • Generating positive customer reviews profile for the branch (Google Reviews etc.)
  • Takes a proactive approach to continuous personal development, actively seeking opportunities to develop skills and capabilities required for the role

Compliance & Administration

Understands regulatory compliance requirements and responsible for ensuring all required documentation is received and processed to meet regulatory requirements:

  • The accuracy of all property marketing materials
  • Written confirmation of conclusion of missives
  • CPR & BPR 2008 compliance
  • Data Protection Act 2018 compliance
  • Anti-Money Laundering Regulations
  • Responsible for ensuring accuracy of data input by yourself into Reapit, therefore ensuring the accuracy of management accounts and management reporting.
  • Responsible for adhering to an accurate and compliant electronic and paper based filing system.
  • Invoicing – raise marketing fee and sales fee invoices

Key Requirements


Education and Qualifications

  • Driving licence

Experience and Technical skills

  • Proven ability to deliver exceptional standards of customer service
  • Minimum of 3 years’ experience gained in a similar role
  • Expert knowledge of the residential sales processes within the Scottish market
  • Expert in handling sales negotiations
  • Proven ability to deliver financial targets and KPIs
  • Proficient in the use of IT systems including MS Teams, Word, Excel & Outlook.
  • Knowledge of Melrose and Borders Market.
  • Prior experience of Reapit or a comparable database product.

Behavioural Competencies

  • Customer focused
  • Negotiation
  • Problem solving
  • Effective communicator
  • Effective under pressure
  • Team work
  • Organisational ability


Experience and Technical Skills

  • Expert knowledge of the residential sales processes within the Scottish market
  • Prior experience of Reapit or a comparable database product.

How to apply

To apply, please submit a CV and Cover Letter to: