Short Lets Coordinator: Edinburgh Festival Rentals

You will provide administrative support to our rapidly growing subsidiary, Edinburgh Festival Rentals Limited, which deals with the booking and management of a portfolio of properties available for short term let throughout the year. Working closely with the Short Lets Manager you will assist them in growing the portfolio while at all times delivering an exceptional client experience.

Short Lets Coordinator – Edinburgh Festival Rentals

Purpose of the Role

You will provide administrative support to our rapidly growing subsidiary, Edinburgh Festival Rentals Limited, which deals with the booking and management of a portfolio of properties available for short term let throughout the year. Working closely with the Short Lets Manager you will assist them in growing the portfolio while at all times delivering an exceptional client experience. You will work collaboratively with your colleagues in our other private client teams and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.

Key Responsibilities

  • Driving Portfolio Performance Supporting the Short Lets Manager – EFR to improve the performance of their assets under management, retain clients and promote portfolio growth, ensuring full compliance and driving up safety standards.
  • Managing Administration Supporting the Short Lets Manager – EFR in the administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios. Full compliance with the processes as defined in the process manual.
  • Excelling in Client Careto provide the highest standard of client care and satisfaction
  • Maintaining Company and Operational Standardsto ensure standards are met and a continuous learning approach is adopted
Essential Criteria
  • ​​​​​​Full, clean driving licence
  • Detailed knowledge of the PRS and/or Short Lets Market
  • Proficient in the use of IT systems including MS Word, Excel & Outlook
  • Strong administration skills with attention to detail
  • Strong written and verbal communication
  • Demonstrable success in generating new business
  • Customer service driven
  • Working as part of a team 
  • Experience of being able to adapt personal style to suit the client base which is varied
  • Effective under pressure
Desirable Criteria
  • MARLA
  • NFOPP Qualifications
  • CIH Qualifications
  • Use of SME software

To apply: Please send you CV and cover letter to recruitment@rettie.co.uk