Short-Term Letting Assistant

Rettie Short Lets is expanding and we are looking for an avid Letting Assistant to join the team.

Location:            Edinburgh                  

Department:       Rettie Short Lets

Reports to:         Director – Lettings

Hours of work:   37.5 hours per week (Monday - Friday, 9:00am - 5:30pm)

Purpose of the Role

The main aim of the Rettie Short Lets Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.

In your role as a Letting Assistant, you will provide administrative support and assist with the check in / out procedures within our rapidly growing subsidiary, Rettie Short Lets Limited, which deals with the booking and management of a portfolio of properties available for short term let throughout the year. Working closely with the Short-Term Letting Manager you will assist them in growing the portfolio while delivering an exceptional client experience. 

You will work collaboratively with your colleagues in our other private client teams and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.

Key Responsibilities

Driving Portfolio Performance - Supporting the Short-term Letting Manager to improve the performance of their assets under management, retain clients and promote portfolio growth. Ensuring full compliance and driving up safety standards.

Managing Administration - Supporting the Short-Term Letting Manager in the administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios. Full compliance with the processes as defined in the process manual.

Excelling in Client Care – to provide the highest standard of client care and satisfaction.

Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.

Key Requirements

Education and Qualifications

Essential

  • Full, clean driving licence

Desirable

  • MARLA
  • NFOPP Qualifications
  • CIH Qualifications

Experience and Technical Skills

Essential

  • Proficient in the use of IT systems including MS Word, Excel & Outlook

Desirable

  • Use of SME software
  • Detailed knowledge of the PRS and/or Short Lets Market

Behavioural Competencies

  • Customer focused
  • Relationship building
  • Effective under pressure
  • Teamwork
  • Effective communicator
  • Problem Solver
HOW TO APPLY

Please apply in writing with CV and covering letter to recruitment@rettie.co.uk