Viewings protocol

  • We can offer virtual video viewings (carried out by the vendor or a Rettie employee) as a first step if preferred. In Scotland only, Government guidance advises that physical viewings should only be attended by people seriously considering making an offer. 
  • If the property owner is carrying out the viewing, they will have been issued with the client viewing guidance in advance
  • Rettie will not arrange any face-to-face viewing appointments where anyone living in the property or the person attending the viewing has advised they are exhibiting COVID-19 symptoms, however minor, or if they are self-isolating. All parties will receive the viewing protocol, explaining this prior to the viewing taking place. 
     
  • How to prepare the property for viewing: 

    • Ensure the property is cleaned with standard household cleaning products before and between viewings, paying particular attention to touch surfaces such as door handles.

    • Leave all doors and built in storage cupboards open, to minimise touching of surfaces.

    • Switch all lights on.

    • Allow access to handwashing facilities and ideally separate towels to those used by the household or disposable paper towels. 

    • Provide hand sanitiser at the entrance to the property.  The Rettie employee will always carry this with them, in case required.

  • Rettie employees will wear a face covering and we request all customers also wear a face covering when inside the property.

  • Viewers are advised to bring their own hand sanitiser to the appointment.

  • Rettie employees will wear a face covering, we request all customers also wear a face covering when inside the property.

  • Rettie employees will maintain social distancing from all parties when inside the property and if this is not possible may decide to remain outside the property for the duration of the viewing.
  • Follow up discussions may take place via the phone or outside of the property if it is not possible to maintain social distancing inside.

  • Purchasers may also want to send in tradespeople to carry out inspections. This is the responsibility of the purchaser to arrange.
     
  • We recommend you read the government advice on home moving during the coronavirus (COVID-19) outbreak. Please click the appropriate nation: