Recently, Rettie Financial Services supported a customer who was progressing both a sale and an onward purchase within a five-property chain. As the transaction moved forward, it became clear that their mortgage arrangements needed to be finalised within a significantly tighter timeframe than expected to keep the chain intact.
With completion scheduled within a matter of days, the situation required a rapid, coordinated response.
Our team at Rettie Financial Services stepped in, working closely with the customer to gather the necessary information and progress the application as efficiently as possible. Thanks to their responsiveness and the team’s ability to act quickly, the full fact find and documentation were completed overnight, allowing the application to be reviewed and submitted early the following morning.
From there, the process involved close collaboration with lending partners to move each stage forward at pace, including underwriting and final approvals. As is often the case in complex transactions, some elements remained outside of immediate control, requiring careful communication across all parties to keep expectations aligned.
With the chain under increasing time pressure, our team worked to ensure the application continued to move forward, maintaining regular contact and proactively managing each step.
Ultimately, a mortgage offer was secured and funds released in time to allow the transaction to complete, keeping the chain together.
A true team effort
This was a fantastic example of collaboration and commitment across multiple teams, with everyone playing a role in ensuring a positive outcome for the customer.
Most importantly, the customer remained supported throughout what could have been a highly stressful situation, with clear communication and guidance at every stage.